Refund Policy
Please read this policy before ordering. By purchasing from nextgenhardwares.com you agree to the terms below. We keep them strict so we can keep prices honest.
Your local consumer rights come first
Nothing in this policy limits rights you have under the law where you live. If your country grants you a stronger right — a statutory cooling-off or withdrawal period, a longer warranty, or a right to cancel a distance purchase — that right applies and overrides anything below. Examples we are aware of:
• European Union / United Kingdom — a 14-day right of withdrawal on distance sales • China — a 7-day no-reason return right on online purchases • Australia — Consumer Guarantees that cannot be excluded
Tell us which country you are ordering from when you contact us and we will apply whichever terms are better for you.
1. Returns
We do not offer exchanges. Outside any statutory right described above, an item is eligible for return only if ALL of the following are true:
• It is unopened and unused, in the exact condition you received it. • It is in the original packaging, with the factory seal intact and all accessories, tags and inserts included. • You can provide the order number or proof of purchase. • The return is requested within 14 days of the delivery date.
Once an item has been opened it cannot be returned for a non-quality reason. Please confirm the model, layout, voltage and compatibility before you open the packaging.
2. Who pays return shipping
Change of mind, wrong expectations or ordering errors are the customer's responsibility: you pay return shipping and handling, and the original shipping fee is not refunded. Use a tracked service — we cannot refund a parcel that never reaches us.
On an international order, return shipping frequently costs more than the item. We would rather you ask us a question before ordering than pay to send something back.
3. Faulty or incorrect items
If an item arrives defective, damaged in transit, or is not what you ordered, that is on us. Contact us within 7 days of delivery with your order number, photos of the item and of the packaging as it arrived. Once verified we will cover return shipping and issue a full refund, or send a replacement — your choice.
Report transit damage as soon as you can. Couriers impose their own claim deadlines and a late report can leave the claim uncollectable.
4. Not covered
• Normal wear, or damage from misuse, modification, liquid, or unauthorised repair • Items reported after the window above • Colour, finish or minor cosmetic differences from on-screen photographs • Compatibility with hardware or software not listed on the product page • Parcels refused at customs or abandoned unclaimed
5. Refunds and currency
Approved refunds are issued to the original payment method, in the currency you were charged in. Allow 5–10 business days for it to appear, depending on your bank or card issuer.
Because the refund is returned in the original currency, the amount that lands in your account can differ slightly from what you paid if your bank applied its own exchange rate at purchase. That difference is set by your bank and is outside our control.
Original shipping is refunded only where the fault was ours, or where a statutory right requires it.
6. How to start a return
Email «SUPPORT EMAIL» with your order number, the item, the reason, and photos if the item is faulty. Do not ship anything back before we reply — we will send the correct return address and a reference number. Unannounced returns can be refused.